Start with the correct fuel type
Always specify the fuel your car uses, whether petrol or diesel. Having the registration ready makes the conversation easier. We go through the vehicle and its location before deciding what assistance may work for you. You do not need to walk away from the car to look for a solution before calling.
If the car is beside a road
Give the road name, direction of travel and nearest exit or clear landmark. Say whether the car has stopped in traffic or is in a separate parking area. We need to reach the correct side of the road. Provide details from a safe place and call 112 for immediate danger.
Not sure fuel is the cause?
If the car has stopped and you do not know why, tell us. Describe what the fuel gauge showed and anything else you noticed before it stopped. You do not have to guess which service to request. We discuss whether assistance at the car or another response is needed.