Snowbank, soft ground or a ditch?
A car stuck in snow may need different help from one leaning into a ditch. Tell us where the wheels are, whether the underside rests on the ground and if anything appears damaged. Describe what you can see from a safe place without stepping into traffic.
We need access to the car
Mention a narrow or unploughed approach, or a barrier across the entrance. We also need to know whether the car is on a road or further off into rough ground. Vehicle type, approximate weight and space around it help us assess whether and how the work can be done.
Get free and work out what comes next
We first discuss getting the car free. If it is damaged or undriveable afterwards, any onward recovery needs planning too. Heavy vehicles can be assessed for on-site help; we do not offer their onward transport. For immediate danger call 112. Otherwise, start by calling to explain the situation.