What happened before the car stopped?
Was the engine running unevenly, was there a new noise or did it suddenly lose power? Mention any smell, leak or warning light. These observations are more useful than trying to guess which part has failed. We go through what you know about the car.
Tell us where the car is
If you are beside a road, give its name, your direction and a clear nearby landmark. Say whether the car is in a traffic lane or can be reached from a parking area. Give details from a safe place. For immediate danger, call 112.
Roadside help or a workshop
Not every engine fault can be repaired at the roadside. We assess whether assistance at the car is suitable or whether it needs recovery. If it did not stop while driving but simply will not start when you are ready to leave, tell us. That may need a different kind of help.