Does my policy cover towing?
Look for recovery or roadside assistance in the policy documents. Swedish partial and fully comprehensive policies usually include recovery cover. A separate assistance policy may work differently, including for roadside repairs or a hire car. The answer for your breakdown depends on the terms.
What should I ask the insurer?
Ask who books the recovery, what excess applies and which garage the policy allows. Ask how the driver and passengers can continue their journey too. If you have already called a recovery service, tell the insurer and get an answer before the transport begins. Keep your case reference and paperwork.
When can I call a recovery driver directly?
Deal with any immediate danger first. Once the car is safe, you can arrange towing in Stockholm yourself. Give the address, vehicle model and preferred destination. Ask what the work and transport will cost before booking. Our guide to recovery costs has the questions to keep handy.