Work out the next step
Recovery may be needed after a breakdown, damage or another fault that makes the car undriveable. Describe what happened and whether the car is exposed to passing traffic. Sometimes assistance at the car is possible. If it needs transporting, we discuss collection and the destination.
Getting access to the car
A car at the roadside and one inside a garage need different planning. Tell us whether the wheels roll, the car steers and keys are available. Locked wheels, limited garage height and a narrow entrance are details we need before arranging collection.
Where should it go?
If you have a workshop or another destination in mind, tell us. You can also call before choosing one. Make sure someone can receive the car and keys at the destination. We do not offer towing of heavy vehicles; those vehicles can be assessed for assistance on site.